How real organisations improved business travel & expense management with SAP Concur Solutions

Hearing how real customers have tapped into the benefits of SAP Concur brings the power of intelligent business travel and expense management solutions into sharper focus. Travel and finance professionals from Mastercard, ACV Auctions, Orthofix, and other businesses recently shared their positive experiences with Concur in candid interviews. In the three videos shown below, they describe how Concur solutions made their challenging jobs easier and helped their organisations and fellow employees be more productive.

Hear about the benefits these organisations achieved and read how Concur can help with business travel and expense management solutions that:

• Automate compliance management and strengthen spend visibility.
• Use AI innovation to optimise business operations.
• Increase employee satisfaction by freeing time for meaningful work.

Solutions to simplify compliance management and increase spend oversight

Reporting from Verify, the AI-driven solution for expense auditing, revealed that employees at ACV Auctions were unclear on receipt requirements. In response, the company bolstered its training to increase understanding and awareness. At Orthofix, the compliance team scrutinised cases of expensive meals charged in lower-cost cities and implemented an additional approval step in the workflow. Both instances demonstrate how integrated business travel and expense management solutions can boost compliance 28% with AI innovation and compliance automation.

How Concur Solutions helps automate compliance management and improve spend visibility

• A single, integrated business travel and expense management platform closes gaps and blind spots in your view of spending. This makes it easier to see and control spend while reducing the time and effort to manage expenses, travel and invoices. Completing the picture is the ability to connect to over 330 ERP systems.
• With greater spend visibility, organisations can see how policies are working and readily refine them as problems are identified and business needs change.
• Verify and Intelligent Audit enable automatic checks of every expense and report, allowing teams to focus on resolving exceptions rather than hunting for them.

The Smarter Way to Manage Spend

Concur’s integrated, intelligent platform for expenses, travel and AP automates compliance management, enables spend visibility, and taps AI innovation to streamline workflows.

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Increasing productivity and efficiency with AI innovation

Customers attest to the ways AI innovation is saving their teams, end users, and organisations time and money. They cited ExpenseIt, deciphering receipts, Concur Expense itemising hotel expenses, and the Expense Assistant feature automatically creates expense reports for employees. One singled out Intelligent Audit for saving her organisation 2,000+ hours. Overall, Concur users process expense reports 5 times more efficiently and save 23% in business travel and expense management costs.

How business travel and expense management solutions use AI innovation to drive productivity and efficiency

• Joule helps analyse meeting locations, recommends the most efficient options, offers business travellers personalised choices, and reviews expense reports for errors before submission.
• Concur Travel guides business travellers to compliant options and provides pre-trip resources.
• The TripIt Pro organiser delivers real-time alerts about disruptions, offers alternatives, and keeps business travellers on schedule and on the job.
• Concur Request reduces time spent researching trips and submitting cost estimates by 83%.
• Intelligent Audit and Verify spot out-of-policy expenses, allow employees to quickly resolve issues, and help finance teams see trends and adjust policies.

AI at Work: The Future of T&E Is Already Here

Learn how AI-powered tools from Concur bring intelligence to every step of the T&E process, transforming workflows and optimising business operations.

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Enhancing employee experience by minimising the mundane

Employees want meaningful work, not mundane tasks. Mundane might be a kind way to describe manually comparing prices and booking compliant trips, collecting receipts while on the road, and filling out an expense report when home. For good reason, customers recognise a better employee experience as an added benefit of intelligent business travel and expense management. They point to tools like the Concur mobile app and TripLink, which help streamline bookings and expense report submittal. These capabilities empower employees to stay on top of travel and expense management, preventing tasks from piling up to be dealt with later.

Tools for optimising business operations while improving employee experience

• When AI-powered travel and expense management increases spending visibility, automates compliance, improves efficiency, and manages labour-intensive tasks such as value-added tax (VAT) reclaim and taxable employee benefits, finance teams can focus on optimising business operations.
• Business travellers can estimate, request, and book a trip without having to read a policy manual or worry about whether their choices are compliant.
• Employees can snap pictures of receipts and details are automatically gathered, categorised, and sent to expense reports, which are also populated with details from corporate card purchases. Streamlining the T&E process increases accuracy and speeds up reimbursements.

Making Time for More Meaningful Work

Learn five ways to increase employee satisfaction for your finance team while also improving efficiency.

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Conclusion

Organisations look to Concur solutions to help solve problems, seize opportunities and—in a world where economic uncertainty is a given and efficiency essential—move their businesses forward. We continue to anticipate business needs and innovate to meet them, so it’s fulfilling when a customer recognises that and calls us “great partners.” Or when another—speaking of AI but also speaking to our goal—says intelligent solutions are “definitely going to make my job easier in the future.”

FAQ: 

Q: How do intelligent travel and expense management solutions strengthen compliance?

A: Integrated tools like Verify and Intelligent Audit automatically review every expense, find policy gaps, and help organisations refine rules as needs change. This clarifies oversight and streamlines compliance management.

Q: How does AI innovation in travel and expense management optimise business operations for travel and finance teams?

A: AI-powered features—such as ExpenseIt for receipt capture, automated report creation, and hotel itemisation—remove manual steps that slow employees down. Concur users overall process reports five times more efficiently, and one customer reports saving 2,000+ hours auditing expense reports.

Q: How do business travellers benefit from Concur solutions?

A: Employees can book compliant trips, capture receipts on the go, and submit reports through the mobile app. With fewer mundane tasks and faster reimbursement, the travel booking and expense reporting processes are simpler and more satisfying.

Q: How do integrated business travel and expense management solutions help manage spend?

A: By unifying travel, expense and invoice data, organisations gain clear spend visibility and can quickly identify trends, adjust policies, and prevent out-of-policy costs.

Q: What do customers say about the impact of Concur solutions?

A: Organisations like Mastercard, ACV Auctions, and Orthofix report easier workflows, higher compliance, and improved productivity, all of which help them navigate today’s travel and expense challenges.