Ongoing personalised support and proactive expert guidance to ensure operational excellence from your SAP Concur solutions.
The enhanced support you need to maximise your SAP Concur solutions
The Preferred Care service gives large global organisations an elite level of customer support, engagement, collaboration, and personalisation. Preferred Care customers get:
- Support from a designated Preferred Care Manager
- High-priority handling with enhanced SLAs
- Guidance in using SAP Concur solutions to achieve business objectives
Preferred Care features
Enhance collaboration for business planning
Plan smarter with specialised engagement consulting, managed guidance, and a customised support plan.
Achieve your business objectives and outcomes
Maximise your SAP Concur solution with guidance from subject matter experts, ongoing consulting and configuration, and training for new administrators.
Unlock greater value with innovation
Discuss your configuration during interactive site workshops and review upcoming release notes tailored to your organisation.
Get mission-critical support
Run optimally with enhanced SLAs, SAFE-Start Inspection, and issues and trend analysis for proactive risk mitigation.
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