Finastra’s newly established expense team needed additional hands-on support to keep travel and expense processes in good shape. A designated advanced care consultant from SAP Concur was selected to provide expertise and manage continuity across platforms.
Thinking ‘beyond the contract’ from day one, the consultant ensured processes were consistent and optimised, whilst delivering efficiency and upskilling staff.
"Our Concur consultant has done a spectacular job – we’re in a much better place. We have improved time to resolution and consistency across platforms, boosting user satisfaction at the same time" - Mauro Ruggiero, Director of Global Travel Management, Finastra