GBTA report: How Technology Impacts Traveller Behaviour and Savety

Corporate travel is an ever-changing environment, with travel managers’ responsibilities now lying beyond travel management to include risk management and traveller satisfaction. Technology is critical in managing this landscape, as in recent years, travel managers have been working with booking providers to expand the content available through corporate channels to ensure the capture of traveller data. Nevertheless, business travellers continue to book outside of corporate channels, creating significant challenges in capturing all traveller data, maintaining savings from negotiated rates, and fulfilling traveller safety responsibilities.